Disaster Recovery for Kent based SME

Posted by on Dec 9, 2013 in IT Support Projects | 0 comments

Disaster Recovery for Kent based SME

Disaster Recovery near Kent

We recently got an emergency call from a new client based in Kent. They had experienced an issue with a collection of PDF documents that had been password protected, that they needed urgent access to. The PDF files were encrypted with 256 bit AES encryption and the passwords our client had on record were not correct. Our client already had a good backup process in place, but these only went back 12 months, meaning there was no other copy of thes files without  encryption stored on the company server’s hard drives. 

GiraffeDog prides itself for it’s lateral thinking and after discussing this issue with the customer it became evident that we had two data salvage options:

  1. Crack the PDF documents 256 Bit AES Encryption using brute force
  2. Undertake an extensive digital forensics and data salvage scan in an attempt to locate the files elsewhere on their network

We initially planned to try option one, but felt our time would be better spent scanning their workstations and servers for alternative copies of the files.

Digital Forensics and Data Salvage near Kent

After our initial system scan, we located the files on one machine which had been mothballed due to a fault. We removed the drive from their PC and initially scanned it for errors. Apart from a few issues, the drive was fine.

We made an exact copy of the drive to work on and started our data salvage. Having been advised by our client that the documents were PDFs, we didn’t have a lot to go on, but after a little investigation we sourced PDF files that had been previously deleted on the drive as well as that, there had been other files left hidden in a temp folder in Windows.

Hard Drives may be cheap but your Customer Data is Priceless

We salvaged 100% of the files required by our customer including deleted files as well as some others that they were not aware of.

We resolved this emergency issue for our client within 4 business hours and worked outside of office hours to ensure the data salvage was complete before the start of their next working day. If you are looking for a similar service, please feel free to contact us today.

Disaster Recovery Services GiraffeDog Offer

  • Disaster Recovery Planning for SMEs
  • Disaster Recovery Drills
  • Cloud Backup with Version Control
  • Web Server Backup Plans
  • Managed Backup Solutions

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